Ramadan Specials, 20% OFF. Use code RAMADAN20
Valeo Health

Terms & Conditions

The following terms (the “Terms”) apply to the access and use of the services of the Valeo application offered for certain mobile telephones or other mobile devices and shall also govern the use of www.feelvaleo.com (hereinafter referred to as the “Website”, “Site”, “App”, “Valeo App” and the “Services”) provided by Valeo Wellbeing Technologies DMCC, having its registered office at Nook 178, One Jumeirah Lake Towers, PO Box 282741, Dubai – UAE, and its affiliates (collectively “Valeo” or “we/us/our” or “Company”) by all natural and legal persons (“User”, “Users” or “you/your”). The Terms may be viewed, printed and downloaded at www.feelvaleo.com or viewed within the Valeo App by clicking on “Terms of Use” under the “More” tab.

This document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.

Please read these Terms carefully, as they form the entire agreement between You and Valeo. If you do not accept these Terms in its entirety, then you may not use the Site or Valeo App or our Services.

1. Acceptance of the Terms of Use

By accessing or using or submitting information on our Website or downloading or accessing or registering or making purchases on our App in any way or clicking on a button or taking similar action to signify your affirmative acceptance of these Terms, you hereby represent that:

  1. You have read, understood, and agreed to be bound by these Terms and any future updates and additions to these Terms, as published from time to time at the Website and Valeo App.
  2. You are of sound mind and at least of such minimum legal age as per the jurisdiction in which you reside, in order to form a binding contract with us. In case you are not of the age of majority as per the laws of the country that you reside in, then you must have the permission of your lawful guardian to use and access or use the Services.
  3. We must not have previously disabled your account for violation of law or any of our policies.
2. Description of Valeo’s Services
  1. The Valeo App helps Users to understand their health data by explaining any laboratory test results (“User Test Data”) in comprehensible language and information, with actionable lifestyle recommendations. User Test Data will be transferred to Valeo servers and not to any third party. Our certified Valeo “Health Coaches” will have access to this data to advise Users with actionable lifestyle recommendations accordingly. Users will also be able to chat and video with Health Coaches either through the free consultation or the Health Coach subscription services. Any User Test Data and other content uploaded and/ or manually added including chat or video by Users or Health Coaches in the Valeo App are hereinafter referred to as “Content”.
  2. We reserve the right to interrupt or discontinue the operation of any or all Services provided via the Valeo App at any time.
3. Service Fee
  1. The use of the Valeo App is free of charge. However, payments will be charged for tests and advice from the Health Coach. We reserve the right to change fees for the use of the Valeo App in the future.
4. Use of the Services
  1. You may use the Services without registration. However, if you do not register, you might not be able to fully enjoy all the benefits of all our services. By using the Valeo App, you agree to be bound by these Terms.
  2. By using the Valeo App, you confirm that you are of at least 18 years of age, or such other age of majority as per the laws of the jurisdiction applicable to you.
5. Accounts, Passwords and Security
  1. In order to use certain features of the App or Site, you must register for an account (“Account”) and provide certain information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information, including the contact information, age, name and other information that you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You may delete your Account at any time, for any reason, by following the instructions on the Valeo App. Valeo may also suspend or terminate your Account in accordance with these Terms.
  2. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Valeo of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Valeo cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
6. Permitted Use and Restrictions
  1. Allowed uses:
    1. Directions of Use: You must follow any and all guidelines or policies or directions of use as associated with each of the Services.
    2. Material: For the purposes of these Terms, “material” shall mean any text, video, graphics and sound material, published on the Website, Valeo App, whether a copyright of Company, its licensors or any third party. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner or otherwise so as to create a database in electronic or paper form comprising all or part of the material appearing on the Website or App. You must not reproduce any part of Website or App or the material or transmit it to or store it in any other website or app or disseminate any part of the material in any other form, unless we have indicated that you may do so.
  2. Restricted uses:
    1. You can’t impersonate others or provide inaccurate information. Also, you may not impersonate someone you aren’t, and you can’t create an account for someone else unless you have their express permission.
    2. You can’t raise or comment or write review on any political, racist or such other issue which effect’s a person, community or society.
    3. You can’t attempt to buy, sell, or transfer any aspect of your account (including your username) or solicit, collect, or use login credentials of other users.
    4. You must not misuse or interfere with the Services or try to access them using a method other than the interface and the instructions that we provide. You may use the Services only as permitted by law and as per the directions provided by us. Unless otherwise expressly stated, you may not access or reuse the Services, or any portion thereof, for any commercial purpose.
    5. You must not:
      • republish material from this Website;
      • sell, rent or sub-license material from the Website;
      • show any material from the Website in public without our consent;
      • edit or otherwise modify any material on the Website (other than editing your own content as per the method provided);
      • reproduce, duplicate, copy or otherwise exploit material on our Website for a commercial purpose; or
      • redistribute material from the Website, except for content specifically and expressly made available for redistribution with our written consent and according to our terms;
      • infringe or violate our Intellectual Property Rights or Intellectual Property Rights of our licensors or any third party;
    6. You must not use our Website or App in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
    7. You must not use our Website or App to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
    8. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Website, without our express written consent.
  • We reserve the right to restrict your access to any areas of our Website or App, or indeed our whole Website or App, at our discretion.
7. Feedback

You may be able to share your experience and provide a feedback for the Services used by you on our App. In such case, you shall provide your honest and true feedback and opinion. You agree not to post anything or perform any act that is deemed to be abusive, derogatory, political, immoral, unlawful, inappropriate, objectionable, or that infringes on any third-party rights.

8. Ownership Rights
  1. VALEO’s Rights: This Website, App, its content and Services shall remain the sole property of the Valeo. Your use of or access to this Website or App shall not in any way transfer or assign to you any ownership or other proprietary rights in or to this Website or App or any content published by Us or our licensors or third parties. This Website, App, Services, and its content, including but not limited to the trademark, logo, copyright, design, layout, typography, underlying HTML, Java scripts, text, audio clips, video clips and graphics, and in the expression of the information contained herein, whether as a compilation or otherwise is protected by relevant IP laws, rules and regulations. Trademarks, trade names and designs appearing on this Website or App are the exclusive property of, or are licensed to the Valeo and are protected. No use of a trademark, trade dress, trade name or design appearing on this Website or App may be made without the prior, written permission of the Valeo.
  2. Content published by You:
    1. The content or photo that you write or share may be protected by intellectual property laws. You own the intellectual property rights in any such content that you share on the Website or App. Nothing in these Terms takes away the rights you have to your own content. You are free to share your content with anyone else, wherever you want.
    2. However, to provide our Services we need you to give us some legal permissions (known as a ‘license’) to use this content of yours. This is solely for the purposes of providing and improving our Services.
    3. You can delete account from our Services at any time.
    4. The User shall make sure that any Content which he or she uploads and/or adds to the Valeo App, complies with these Terms and does not contain any Prohibited Action as set out in the following section and does not interfere with the Valeo App or Services.
  3. Prohibited Actions
    1. The User shall use the Valeo App in accordance with these Terms and all applicable laws and regulations, in a proper way and without violation or infringement of any third party rights (personal rights, copyrights, intellectual property rights, data protection rights etc.). Any inappropriate or illegal use is prohibited. It is in particular, without limitation, prohibited to:
    2. share Content that affects or infringes the rights of any third party, in particular personal rights, copyrights or other intellectual property rights, or is otherwise illegal;
    3. attack the Valeo App with a worm, virus, spyware, malware or by any other means; the User undertakes not to upload any information which, given its type or nature (e.g. viruses), size or reproduction (e.g. spamming, overloading, flooding, could interfere with the operation of the Services; and
    4. alter, manipulate, bypass, overload or interfere with the Valeo App and its underlying software and/or security systems.
9. User’s Warranties and Responsibilities
  1. The User alone is responsible for his or her use of the Valeo App and the Content (including his User Data). The User warrants that he or she will fully comply with these Terms and applicable law, and that he or she will use the Valeo App in accordance with these Terms only.
  2. The User warrants that all Content submitted to the Valeo App is true, accurate, and is in accordance with these Terms, all applicable laws and regulations and does not violate or infringe any third party rights (personal rights, copyrights, intellectual property rights, data protection rights etc.) or is otherwise illegal.
  3. Use of Data
    1. We may contact you via email if you send us a request as well as for purposes related to the use of the Service. We also use the information collected in order to improve and analyze your use of our Service and to ensure the technical functionality of our services fulfillment of contractual or pre-contractual obligations. Regarding the data processing based on wish to achieve the legitimate interests of quality insurance, marketing and fraud prevention.
    2. Health Data for the Use of the Valeo App. For the use of the Valeo App, you may enter certain biometric data, such as: height, weight, age etc. For the further use of the Valeo App you may enter more medical data depending on the way of your use of our Service, such as: medical history details, test results, information about lifestyle, conditions, medications taken, etc.
  • You may change and delete these data any time within the Valeo App. All biometric, medical and further entered data will stay on the respective device of the User and will not be transferred to any third party and rather remain only on our secured servers.
10. Links to Third-party Sites

The Website or App might contain links to third-party websites, products and services, and/or display advertisements for third parties. Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for any Third-Party Links & Ads. Company provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads. You shall use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. Whenever you click on such links, you are taken to such third-party website, and you get out of the jurisdiction of our Website. Therefore, whenever you click on the links of such third-party websites, and are taken to such website, you shall be governed by the Terms of Use, Privacy policy and other policies of such third-party websites. In case of any damage due to such action, Valeo shall not be responsible.

11. Payments

You agree to pay the fees for chargeable Services that you purchase, and you authorize us to charge your debit or credit card or process other means of payment for those fees. Company works with third party payment processing partners to offer you the most convenient payment methods and to keep your payment information secure.

12. Legal Action

If you are found to be degrading, tarnishing, maligning the image, goodwill or reputation of Valeo, by spreading hate, false, fake reviews or engaging in mala fide actions against the platform or against any other associates of the Company, strong legal actions will be taken immediately.

13. Legal Disclaimer
  1. WE ARE NOT A PROFESSIONAL MEDICAL SERVICE PROVIDER. IF YOU ARE FEELING SICK AND NEED ANY MEDICAL ATTENTION, WE WOULD SUGGEST YOU IMMEDIATELY CALL UP A DOCTOR OR SEEK MEDICAL HELP. WE AND OUR HEALTH COACHES DO NOT OFFER MEDICAL ADVICE. IF YOU ARE FACING A MEDICAL EMERGENCY, CALL LOCAL EMERGENCY OR MEDICAL SERVICES IMMEDIATELY, OR VISIT THE NEAREST HOSPITAL URGENT CARE CENTER. YOU SHOULD CONSULT YOUR DOCTOR PROVIDER BEFORE STARTING ANY NUTRITION, DIET, EXERCISE, FITNESS, MEDICAL, OR WELLNESS PROGRAM.
  2. We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will Company or Health Coaches or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.
  3. We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions (including lockdowns).
14. DISCLAIMER OF WARRANTIES AND LIABILITIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE WEBSITE/APP, SERVICES AND OTHER MATERIALS ARE PROVIDED BY THIS WEBSITE/APP ARE ON AN 'AS IS' BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT:

(I) YOUR REQUIREMENTS WILL BE MET OR THAT SERVICES PROVIDED WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE;

(II) MATERIALS, INFORMATION OBTAINED AND RESULTS WILL BE EFFECTIVE, ACCURATE OR RELIABLE; (III) ANY ERRORS OR DEFECTS IN THE WEBSITE/APP, SERVICES OR OTHER MATERIALS WILL BE CORRECTED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL HAVE NO LIABILITY RELATED TO USER CONTENT ARISING UNDER INTELLECTUAL PROPERTY RIGHTS, LIBEL, PRIVACY, PUBLICITY, OBSCENITY OR OTHER LAWS. WE ALSO DISCLAIM ALL LIABILITY WITH RESPECT TO THE MISUSE, LOSS, MODIFICATION OR UNAVAILABILITY OF ANY USER CONTENT.

THE USER UNDERSTANDS AND AGREES THAT ANY MATERIAL OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE WEBSITE/APP IS DONE ENTIRELY AT THEIR OWN DISCRETION AND RISK AND THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA. WE ARE NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERROR. WE ACCEPT NO LIABILITY FOR ANY ERRORS OR OMISSIONS, WITH RESPECT TO ANY INFORMATION PROVIDED TO YOU WHETHER ON BEHALF OF ITSELF, HEALTH COACHES, LABORATORIES OR THIRD PARTIES.

15. Exceptions and Limitations
  1. We do not make any representation or warranty as to the quality or value of the services offered on the App, or availability of Health Coaches. We shall not be liable for any errors or omissions, whether on behalf of our platform or Health Coaches or Laboratories or any third parties.
  2. While we carry out background checks and verifications on all our Health Coaches, you understand and acknowledge that we do not endorse, recommend, warrant or guarantee to qualifications, expertise, claims or background of any Expert, or any service, advice, opinion, recommendation provided by a Health Coach. Nothing contained in these Terms, the App or Website or on any third-party site shall be considered as an endorsement, recommendation, referral, verification, warranty or guarantee with respect to (a) any Health Coach; (b) the App or Website or (c) any service, advice, opinion, recommendation made available via the Website or App or (d) the validity, accuracy, availability, completeness, safety, legality, quality or applicability of any information made available via the App or Website.
  3. You acknowledge that there will be occasions when the Website or App may be interrupted, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment.
  4. You agree that we are not responsible for, and does not endorse, user content posted within the Website or App. We do not have any obligation to pre-screen, monitor, edit, or remove any user content. If your user content violates these Terms, you shall be solely responsible for any legal consequences with respect to such user content.
  5. We reserve the right to remove any user content from the Website for any reason, without prior notice. User Content removed from the Website may continue to be stored by us, including, without limitation, in order to comply with certain legal obligations, but may not be retrievable without a valid court order. We will not be liable to you for any modification, suspension, or discontinuation of the Website or App, or the loss of any User Content.
  6. We may, without prior notice, change the App or Website, stop providing the App or the Website or certain features of the App or Website, to you or to Users generally, or create usage limits for the Website or App. We may permanently or temporarily terminate or suspend your access to the Website or App, or delete any User Content without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms. Upon termination for any reason or no reason, you continue to be bound by these Terms.
16. Indemnity

You acknowledge to defend, indemnify and hold Company, its affiliates, subsidiaries, directors, officers, employees, agents, partners, and any other licensors (hereinafter referred to as “Indemnified Party”) harmless from and against any claim, disputes, or demand, including reasonable attorneys’ fees, made by a third party, relating to, or arising from:

  1. Your violation of any third-party right;
  2. Your wrongful or improper use of the Services;

Your If we determine that you have breached our Terms or Policies, we may suspend or permanently disable access to your account. We may also suspend or disable your account where we are required to do so for legal reasons.

17. Governing Law and Dispute Resolution
  1. Governing Law: The Terms and any dispute arising from the same will be governed by applicable law of United Arab Emirates.
  2. Dispute Resolution:
    1. If in case, any controversy, conflict or dispute of any nature arises between the User or third party and the Company in connection with the provisions of these Terms, or out of or relating to or in connection with the use of Website or App or Services, the parties shall spend at least 15 days to try and use all means to amicably resolve that dispute or conflict or controversy.
    2. If however, the attempt to settle such a dispute amicably fail, then such controversy, conflict or dispute between the User or third party and Company, shall be referred to and finally settled by a binding expedited Arbitration, to be headed over by a sole Arbitrator, who is to be appointed by the Company. The language of the Arbitration proceeding (including that of any documents to be submitted therein) shall be English and the seat of Arbitration shall be Dubai, UAE.
    3. Any challenges or other disputes to the Arbitration clause mentioned above shall be brought before the applicable courts in the Dubai, UAE.
18. Notices

We may give notice by means of a general notice via electronic mail to your email address as available with Us. If You want to give a notice to Us, You can do so by dropping an electronic mail to support@feelvaleo.com.

  1. Miscellaneous
    1. Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions of these Terms will continue in full force and effect.
    2. Waiver: Our failure to insist on or enforce strict performance of these Terms of Use shall not be construed as a waiver by Us of any provision or any right it has to enforce these Terms and nor shall any course of conduct between Company and You or any other party be deemed to modify any provision of these Terms.
    3. Entire Agreement: The Terms, together with any additional terms and conditions incorporated herein or referred to herein constitute the entire Agreement between Company and You, relating to the subject matter hereof, and supersedes any prior understanding or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on our Website.
  2. Updates to these Terms: We may add to or change or update these Terms at any time, from time to time, entirely at its own discretion, with or without any prior written notice. You are responsible for checking these Terms periodically. Your use of the Site after any amendments to the Terms shall constitute your acceptance to such amendments.
  3. Grievance redressal/Complaints

    4. In the event you have any grievance regarding anything related to these Terms or Privacy Policy, or with any content or Services, in that case you may freely write your concerns to the Grievance redressal officer/designated representative, through your registered email at support@feelvaleo.com or call on +97144164444.

19. Valeo Health – Refund, Cancellation & Rescheduling Policy

At Valeo Health, we are committed to delivering a seamless, reliable, and professional healthcare experience. The following policies ensure transparency and smooth operations for our clients and clinical teams.

1. Appointment Cancellations & Rescheduling

  • Clients must provide a minimum of 4 working hours' notice to cancel or reschedule any appointment.
  • If notice is given less than 4 working hours, a AED 99 cancellation/rescheduling fee will apply.
  • If Valeo Health experiences operational delays, nurse shortages, or internal issues, no nurse fee will be charged,
  • and clients will receive priority rescheduling.

Working Hours: Mon–Sun, 8:00 AM – 11:00 PM GST

2. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Service not delivered due to Valeo Health operational issues.
  • Incorrect or duplicate charges.
  • Services paid for but not utilized, provided the cancellation was made within the required notice period.
  • Situations where a medical professional advises against proceeding with the service.

Refunds will not be issued for:

  • Cancellations made under 4 working hours, except in emergencies.
  • Cases where the nurse arrives on-site and the client refuses service without valid reason.
  • Promotional or discounted bookings, unless explicitly stated.

3. Refund Processing Timelines

  • Refunds are processed within 7–10 business days, depending on the client's bank.
  • For wallet/credit refunds, the amount will reflect in the client's Valeo account within 30 minutes to 4 hours.
  • Refund confirmations will be sent via email or WhatsApp once processed.

4. Rescheduling Policy

  • Rescheduling is free of charge if requested with at least 4 working hours' notice.
  • Sessions rescheduled more than twice may require supervisory approval.
  • If Valeo Health causes a delay, clients will be offered the earliest priority slot at no additional cost.

5. Payment & Credit Refunds

  • Refunds for online payments will be reversed to the original payment method.
  • Cash payments will be refunded as Valeo Health wallet credits, unless otherwise approved.
  • Credits issued are non-transferable and valid for 6 months.

6. Contact for Refunds & Support

For support, cancellation, or refund requests, clients may contact:

  1. Call Support: +971 4 836 9592
  2. WhatsApp Support:
    1. UAE: +971 54 996 5988
    2. KSA: +966 112054560
  3. Email: support@feelvaleo.com
Feedback and Information

We welcome your questions or comments regarding the Terms. You can write to us via email: support@feelvaleo.com.

AI Terms and Conditions

Valeo Health Holding Limited, a private company limited by shares, registered under Abu Dhabi Global Market with its number 000007429 ("we," "our," or "us"), is committed to protecting your privacy in accordance with [UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection] OR [KSA Personal Data Protection Law]1. This Privacy Policy explains how your personal information is collected, used, and disclosed by Valeo Health and its artificial intelligence solution, "Valeo AI".

This Privacy Policy applies to our website, and its associated subdomains (collectively, our "Service") alongside our application, Valeo Health. By accessing or using our Service, you signify that you have read, understood, and agreed to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

We reserve the right to update these Terms and Conditions periodically. Any material changes will be notified to you at least 30 days before implementation through our website or registered email address.

Valeo AI does NOT provide medical advice. Information provided is for educational and general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always consult your healthcare provider before acting on any information provided by Valeo AI.

General Approach

Conversational artificial intelligence is at the technological frontier. We believe that this emerging technology will fundamentally change the way that we engage with and think about computers in our everyday lives. Ultimately, our goal is to use AI to build safe, smart, kind, and engaging conversational partners.

Our Privacy Policy reflects our belief that achieving this goal and making the technology truly useful for all will require a deep understanding of how our users talk and collaborate with our AI solutions. As users interact with our AI solutions, we learn a lot about how to make AI better and more useful to you.

In compliance with [UAE] [KSA] healthcarde data protection regulations, we never sell your health data to third parties, nor will it ever be used for advertising purposes. All health data is processed and stored in accordance with [UAE Federal Law No. 2 of 2019 concerning the use of ICT in Healthcare] [ Saudi Personal Data Protection Law (PDPL), including its requirements for the protection of health data as sensitive data, restricting access on a strict 'need-to-know' basis, and applying appropriate technical, organizational, and administrative safeguards]. Your health data is stored within the territorial jurisdiction of [UAE][KSA] as required by applicable laws.

Users deserve transparency regarding how that process works, particularly when it comes to their data. This Policy is one part of that transparency. It documents what data we collect, how we keep it secure, and describes how we use that data to improve our Services for everyone. Here are the top-level points:

Valeo AI is a Healthtech AI solution and any information provided by Valeo AI does not constitute medical advice and should never be used to replace sound advice from a registered healthcare professional. Always run the information you get from Valeo AI by a registered healthcare professional.

When you use Valeo AI,. We use the collected data to run Valeo AI, inform improvements to the platform, keep you safe, and comply with all applicable laws.

Keeping your conversations with Valeo AI private and safe is our top priority, and we will never sell or share your data for advertising or marketing purposes. We have strict internal controls over the use of and access to user data.

You agree to follow our Acceptable Use policy. When you talk to Valeo AI, you should not try to get it to talk about harmful, abusive, or illegal topics. You also should not attempt to evade our security measures or learn about the models, algorithms, prompts, or source code of Valeo AI. If our automated systems detect this activity, you may be suspended.

Valeo Health reserves the right to suspend or terminate your access to Valeo AI at any time for violations of these terms or suspected unauthorized use. Upon termination, your data will be handled in accordance with the Retention Policy.

All rights, title, and interest in and to Valeo AI, including any content, models, prompts, and outputs, remain the exclusive property of Valeo Health or its licensors. You are granted a non-exclusive, non-transferable license to use Valeo AI solely in accordance with these terms.

You are prohibited from reverse-engineering, attempting to extract, copy, or access the algorithms, data models, or underlying software used by Valeo AI. Engaging in abusive, harmful, or illegal conversations may lead to immediate suspension or termination of access and could result in legal action

User Obligations You agree to:
  • Use Valeo AI solely for lawful and ethical purposes;
  • Not impersonate healthcare professionals or misrepresent information;
  • Obtain appropriate consent before submitting sensitive data;
  • Comply with all applicable laws, including healthcare, licensing, and privacy regulations;
  • Refrain from soliciting, scraping, or mining data from Valeo AI.

You are not permitted to use Valeo AI if you are under the age of 18 years. If you are between 14-18 years old, you must obtain parental/guardian consent before using our Services.

Note that Valeo AI may occasionally produce inaccurate information; verify any critical information independently or with a professional.

Valeo AI is provided "as-is" and may experience downtime, inaccuracies, or interruptions. We make no warranties regarding uptime, availability, or accuracy of content. Valeo AI responses may contain errors, and you should verify any output with a qualified professional.

Valeo Health is not liable for any harm arising from reliance on AI-generated content.

Valeo AI does not use automated decision-making to make legal, financial, or health-related decisions about you. The content it generates is not binding and should be independently reviewed.

Valeo Health reserves the right to change, suspend, or discontinue any part of the Valeo AI service at any time with or without notice. Your continued use after updates signifies agreement to the modified terms.

Information We Collect

We collect the following types of information:

  • Account Information: name, email address, phone number
  • User-Generated Content: messages, chat logs, uploaded documents
  • Health Information: PDFs, images, symptoms discussed
  • Device Information: IP address, OS, browser type, device ID
  • Usage Information: pages visited, session duration, interaction logs
  • Identifiers from third-party platforms (if using WhatsApp, Meta, etc.)

Automatic data collection. We and our service providers may automatically log and combine information about you, your computer or mobile device, and your interaction over time with the Services, online resources and our communications, such as:

Device data, such as your computer's or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers, language settings and general location information such as city, state or geographic area.

Online activity data such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Services, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, and whether you have opened or otherwise engage with our communications. This data collection complies with [UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection] [the Personal Data Protection Law (PDPL) of Saudi Arabia (Royal Decree No. M/19 of 1443H), including its Implementing Regulations].

We use the following tools for automatic data collection:

Cookies, which are text files that websites store on a visitor's device to uniquely identify the visitor's browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns.

Local storage technologies, like HTML5, provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.

Web beacons, also known as pixel tags or clear GIFs, are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.

Information we obtain from other sources. If you choose to contact or otherwise interact with our Services over a third-party messaging platform such as Facebook Messenger or Instagram, Snapchat etc. we will collect an identifier of your profile on these platforms.

Sensitive data: In your conversations with the Services, you may choose to provide sensitive information. This includes, but is not limited to, your religious views, sexual orientation, political views, health, racial or ethnic origin, philosophical beliefs, or trade union membership. Processing such sensitive data requires your explicit consent and will be handled in accordance with [UAE Federal Decree Law No. 45 of 2021 and UAE Federal Law No. 2 of 2019 concerning healthcare data] [ Saudi Arabia's Personal Data Protection Law (PDPL)]. You have the right to withdraw your consent at any time.

Do not upload or share sensitive personal or identifiable health information unless explicitly requested and proper consent mechanisms are in place as per [UAE ] [Saudi] data protection laws. When possible, anonymize or remove personal identifiers from any health-related data you provide. Any health data shared will be processed and stored within [UAE] [KSA] territory as required by applicable laws.

Customer Data and Confidentiality You may only submit, view, or handle data you are authorized to access. All customer health data must be used exclusively within the scope of your session and deleted or anonymized thereafter.

You must not:
  • Retain or reuse data post-session;
  • Share or resell data;
  • Use Valeo AI for mass data collection, diagnostics, or research without approval.
How Do We Use The Information We Collect?

We use personal information for the following purposes or as otherwise described at the time of collection:

Provide our Services. We use personal information to operate, maintain, and provide you with our Services. In particular, we use personal information to fulfil our contractual obligations under our Terms of Service.

Communicate with you about our Services. It is in our legitimate business interests to use personal information to respond to your requests, provide customer support, and communicate with you about our Services, including by sending announcements, surveys, reminders, updates, security alerts, and support and administrative messages.

Improve, monitor, personalize, and protect our Services. It is in our legitimate business interests to improve and keep our Services safe for our users, which includes:

Understanding your needs and interests, and personalizing your experience with the Services and our communications.

Troubleshooting, testing, and research, and keeping the Services secure.

Investigating and protecting against fraudulent, harmful, unauthorized, or illegal activity.

Research and development. We may use personal information for research and development purposes where it is in our legitimate business interests, including to analyze and improve the Services and our business. As part of these activities, we may create or use aggregated, de-identified or other anonymized data from personal information we collect. We make personal information into anonymized data by removing information that makes the data personally identifiable to you. We may use this anonymized data for analytics or compliance strictly in accordance with [UAE Federal Decree Law No. 45 of 2021] [KSA Personal Data Protection Law]. Any sharing with third parties will be subject to appropriate data processing agreements that ensure compliance with applicable data protection requirements.

Compliance and protection. We may use personal information to comply with legal obligations, and to defend us against legal claims or disputes, including:

Protect our, your, or others' rights, privacy, safety, or property (including by making and defending legal claims).

Audit our internal processes for compliance with legal and contractual requirements and internal policies.

Enforce the terms and conditions that govern the Services.

Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.

Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

Valeo Health explicitly disclaims all liability arising from your reliance on the information provided by Valeo AI. Valeo Health shall not be responsible or liable for any medical decisions, actions, or treatment plans you undertake based on interactions with Valeo AI

Sharing Your Information

We do not sell or share your personal information with third-parties for interest-based advertising purposes. Any disclosure of your personal information will be in strict compliance with [UAE Federal Decree Law No. 45 of 2021] [KSA Personal Data Protection Law], and only as described below:

Service providers. We may rely on third-party service providers who are contractually bound to protect your data in accordance with UAE Federal Decree Law No. 45 of 2021] [KSA Personal Data Protection Law]. Any cross-border transfer of your personal data will comply with applicable data localization requirements and transfer restrictions. These service providers can include hosting services, cloud computing and storage services, maintenance services, security services, and customer support services. We also may share hashes of names and phone numbers and limited device data for advertising attribution and measurement services. This means that the recipient can recognize your name and phone number only if they already have that information from another source.

Some of our Service Providers operate outside the [UAE] [KSA]. Where personal data is transferred outside these jurisdictions, we ensure such transfers comply with applicable laws, including data localization rules and contractual safeguards.

Business transferees. Personal information may be transferred to another entity in the event of a bankruptcy, change of control, or shutdown of Valeo Health. We may also transfer personal information in the course of a sale or merger of the business.

Authorities and others. If we are legally obliged or otherwise believe it necessary to do so, personal information may be disclosed to regulatory agencies, law enforcement agencies, courts, and other government authorities, including for the compliance and protection purposes described above.

Where and when is information collected from customers and end users?

Security is integral to the success of Valeo AI, our conversational artificial intelligence platform: people need to trust that their data is being handled responsibly and safely in order to fully get the benefits of our Services.

Ensuring the integrity of your data is a major priority for us. Valeo AI, our proprietary healthcare artificial intelligence platform, has technical and organizational measures in place to protect personal information against unauthorized access, corruption, loss, or misuse in accordance with UAE Federal Decree Law No. 45 of 2021 and applicable healthcare data protection regulations in the UAE] [Saudi Arabia's PDPL]. This includes internal measures that limit access to personal information to a dedicated set of specialist employees working on improving the safety or quality of our Services. Where possible and appropriate, we also deidentify sensitive data like conversational logs to preserve user privacy.

However, these measures are not a guarantee of absolute security and you acknowledge and accept that your use of our Services is ultimately at your own risk.

Also, please note that you are responsible for managing access to any accounts that you maintain with Valeo AI. Failure to limit access to your devices or browser might enable third-parties to have unauthorized access to your personal information.

Your Rights and Choices

Under applicable data protection laws (UAE PDPL, KSA PDPL, and GDPR where applicable), you have the right to:

  1. Access your personal data;
  2. Request correction or deletion;
  3. Withdraw consent at any time;
  4. Request a copy of your data (data portability);
  5. Object to data use or restrict processing.

To exercise these rights, contact us at privacy@feelvaleo.com. We will respond within 30 days.

Third-Party Websites and Content

Please be advised that you may encounter links or content through our Services that are provided by third-parties that Valeo Health does own or otherwise control. You acknowledge that any data you provide to these third-parties shall be governed solely by the terms of service, privacy policies, and other terms applicable to those third-parties.

Individuals

Our Services are not intended for individuals under the age of 18. Users between 14-18 years must obtain explicit parental or guardian consent before using our Services, in accordance with [UAE] [KSA] data protection laws. We do not knowingly collect or solicit personal information from individuals under the age of 14. If you are under the age of 14, please do not attempt to use our Services, register an account with us, or send any personal information to us.

If you believe that a minor under the age of 14 has provided personal information to us or is otherwise using our Services, please let us know immediately at support@feelvaleo.com and we will seek to delete this information and revoke access as quickly as possible.

By using Valeo AI, you explicitly consent to the collection and processing of sensitive health data shared during conversations for the purposes outlined in this document.

Retention

In accordance with [UAE Federal Decree Law No. 45 of 2021] [KSA Personal Data Protection] Law, we retain personal information for a period not exceeding 5 years from the date of completion of the purpose for which it was collected, unless a longer retention period is required by law or you withdraw your consent (where applicable). For health-related data, specific retention periods as prescribed by [UAE healthcare data protection regulations] [KSA healthcare regulations] shall apply.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information, the purposes for which we use personal information and whether we can achieve those purposes through other means, and the applicable legal and regulatory requirements.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates and Kingdom of Saudi Arabia, including [UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection] and the [KSA Personal Data Protection Law]. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of [UAE] [KSA], as applicable.

This Privacy Policy is governed by the laws of the [United Arab Emirates] [Kingdom of Saudi Arabia], as applicable in your jurisdiction. You consent to the exclusive jurisdiction of the [UAE Courts (for UAE users)] [Saudi Courts (for KSA users)] in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy.

By using Valeo AI or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Termination and Suspension Valeo Health may suspend or terminate your access to Valeo AI at any time, with or without notice, in the event of:
  1. A breach of these Terms;
  2. Suspected unlawful or unauthorized use of the service;
  3. Regulatory or legal obligations;
  4. Attempts to reverse-engineer, misuse, or extract AI-generated content;
  5. Infringement of intellectual property or data protection laws.

We reserve the right to withhold or delete your account and associated data if termination occurs. Your obligations under this agreement shall survive termination.

Intellectual Property All content, models, algorithms, user interfaces, and AI-generated outputs from Valeo AI remain the exclusive property of Valeo Health or its licensors. Users are granted a non-exclusive, non-transferable, revocable license to use Valeo AI only in accordance with these Terms.

You may not:
  1. Copy, reproduce, or distribute any part of Valeo AI;
  2. Use outputs for commercial, legal, or diagnostic purposes without written permission;
  3. Create derivative works from AI content without authorization.
Your Consent

We've updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our website, Valeo Health's services including our Valeo AI platform This consent is freely given and can be withdrawn at any time as detailed in the "Your Consent" section., chatting with us on WhatsApp or any other messaging platform, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

If you want to revoke your consent, email us at privacy@feelvaleo.com. We shall process your request within 30 days, in accordance with [UAE Federal Decree Law No. 45/2021] [Saudi Arabia's PDPL] requirements.

Payments and Refunds Any payment made for access to Valeo AI services is processed via a third-party provider. We do not offer refunds unless the service fails to deliver due to a verified technical issue.

By proceeding with payment, you agree to the third-party's terms and waive any right to dispute charges related to usage of AI outputs.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Valeo Health. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us.

Please note that when you use a link to go from Valeo AI to another website, while our Privacy Policy is no longer in effect, your data protection rights under [UAE] [Saudi Arabian] laws continue to apply to your personal information. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website's own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Subject to your explicit consent and in compliance with [UAE Federal Decree Law No. 45/2021] and [Saudi Arabia's PDPL], Valeo Health may use "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionalities like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies

Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").

While Valeo Health exercises reasonable due diligence in selecting Third-Party Services, you acknowledge that Valeo Health shall not be responsible for such Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof, except as required by applicable [UAE] and [Saudi Arabian laws]. Valeo Health does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

Interactions via WhatsApp or other Third-party platforms are governed by the respective platforms' privacy policies and terms. Valeo Health is not liable for data breaches or misuse arising from third-party platforms

Facebook Pixel

If we use Facebook pixel or similar tracking technologies, including but not limited to Google APIs, to enhance service quality and user experience, we will ensure compliance with [UAE Federal Decree Law No. 45/2021] [Saudi Arabia's PDPL] regarding data collection and processing. Any such data collection will be conducted only with proper consent and in accordance with local data protection requirements. By using our services and platforms, including Valeo AI (our artificial intelligence-powered healthcare platform), you consent explicitly to the use of these tracking technologies. You can opt-out or modify your consent via your browser or platform settings.

Tracking Technologies
Google Maps API

Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data synching with location, plan routes, or create a mashup just to name a few.

Google Maps API may collect information from You and from Your Device for security purposes.

Google Maps API collects information that is held in accordance with its Privacy Policy

Cookies

We use Cookies to enhance the performance and functionality of our platform but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the platform as we would not be able to remember that you had logged in previously.

Local Storage

Local Storage sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.

Information about General Data Protection Regulation (GDPR)

While we maintain GDPR-compliant practices, our primary privacy obligations are governed by [UAE Federal Decree Law No. 45/2021] [Saudi Arabia's Personal Data Protection Law (PDPL)]. We collect and process your data in accordance with these laws and implement appropriate security measures to protect your information.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have over their personal data.

The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers' data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person's name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:

Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.

Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.

Personal data should be held no longer than necessary to fulfil its purpose.

People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.

Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At Valeo Health we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.

Individual Data Subject's Rights - Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. Valeo Health processes or stores all personal data in fully vetted, DPA compliant vendors. We store all conversation and personal data in accordance with [UAE] [Saudi Arabia's] PDPL data retention requirements, including implementing appropriate technical and organizational measures to ensure data security. Upon account deletion, we will dispose of all data in accordance with our Terms of Service and Privacy Policy within the timeframe prescribed by applicable laws.

We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.

[UAE ][KSA] Residents

Under [UAE Federal Decree Law No. 45/2021 on Personal Data Protection and its Executive Regulations] [Saudi Arabia's Personal Data Protection Law (PDPL)], we are required to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

Under [UAE] [Saudi Arabia] data protection laws, you have certain rights regarding your personal data. You may exercise the following rights:

Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.

Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.

Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

Contact Us

Don't hesitate to contact us if you have any questions via email at support@feelvaleo.com or via phone at +971549965988. Valeo Health.

Last updated on October 8, 2025.