Help and Support
Frequently Asked Questions
PCR Tests
Cancellation Policy
Registration & Payment
Health Coach Plans
Rescheduling Policy
Blood Tests
How can we help you?
Please find the contact details of your country below to get in touch with us.
+971549965988support@feelvaleo.com+971549965988How can we help you?
Please find the contact details of your country below to get in touch with us.
+971549965988support@feelvaleo.com+971549965988Frequently Asked Questions
What is your Covid-19 policy?
Valeo takes your safety seriously. The Valeo nurses that visit your home are completely Covid compliant. They wear full PPE and follow all professional standards within the UAE. We advise all users to wear face masks during the visit, wash their hands, and disinfect all common surfaces post-visit.
What is your Refund & Cancellation policy?
If you are dissatisfied for any reason, please write to us (support@feelvaleo.com) and we will try our best to make things right! Life happens! So if it is necessary to cancel or reschedule your appointment, please see our policies. 1. When canceling a blood test 24 hours in advance of its scheduled date, a full refund would be provided to you. If the test is canceled within 24 hours of the scheduled date, it would be considered a "no show" and the refund provided would equal the fees paid minus a cancellation fee of AED 150. 2. When canceling a wellbeing subscription, you can get a full refund within the first 10 days. All charges associated with future months of your subscription will be canceled and refunded. Your cancellation will become effective at the end of your current monthly billing period and refunds will only be provided for unused months.
Are your services certified?
All of the laboratories that process our tests are CLIA-certified; some are also CAP-accredited. These labs comply with all national regulations regarding laboratory testing in addition to performing frequent internal quality checks and testing, as well as regular inspections and validation of the accuracy of their testing. If you have questions about the accuracy or quality of your test results please contact our Customer Support Team.
Where in the UAE do you provide your at-home services?
Our at-home services are currently available in Dubai & Abu Dhabi, UAE as well as in Riyadh, KSA. As for the health coach plans, the sessions happen remotely, so you can access them from wherever you are in the world.
Do your services replace doctor visits?
No, Valeo never fails to advise you to share and discuss your results with your healthcare provider if needed. Valeo provides personalized educational and preventative services that are complementary to healthcare services and are not intended to diagnose any disease or condition or to substitute professional medical advice or treatment. You should always seek the advice of your physician or other qualified healthcare providers with any questions you have regarding your medical care.
I need my test booked for today. Do you provide same day bookings?
Same day bookings are available for at-home tests depending on availability. However, a time window of a minimum of 3 hours should be allowed before sample collection can be scheduled. For urgent bookings, please contact our Customer Support Team. Customer Support Team is available from 8:00 AM to 11:00 PM every day.
What services does Valeo Health provide in Dubai?
Valeo Health offers comprehensive, personalized healthcare services tailored to your goals and needs. From advanced blood tests and IV therapies to targeted weight loss programs, supplements, and newborn & babysitting care, we make health convenient and accessible. Our corporate wellness packages help businesses keep their teams healthy, while at-home services ensure you receive professional care wherever you are.
How do at-home blood tests work in Dubai with Valeo?
Valeo Health makes at-home blood tests simple with a certified nurse who visits your home to collect samples safely, which are sent to accredited labs. You receive accurate results online quickly, with guidance, all from the comfort of home.
How do I schedule a blood test or diagnostic service?
You can schedule a blood test or diagnostic service online through Valeo’s website or app. For any questions or assistance, our customer support team is always available to help on Whatsapp at +971549965988.
How quickly will I get my test results?
Valeo delivers test results depending on the type of test: some are available within 12, 24, or 48 hours, while others may take 3–5 days. Popular or urgent tests can also be booked with a fast-track option for quicker delivery, which may incur additional charges.
Are your test results accurate and trustworthy?
Yes. Valeo works with accredited laboratories and follows strict medical protocols to ensure every test is accurate and reliable. Your results are reviewed and delivered with expert guidance, so you can make informed health decisions with confidence.
Which medical standards and accreditations does Valeo follow?
Valeo partners with accredited laboratories that comply with international and UAE health standards. All procedures, from sample collection to reporting, follow strict medical protocols, ensuring safety, accuracy, and reliability for every patient.
Do you offer men’s health screening packages?
Yes, Valeo Health provides comprehensive men’s health screening packages, covering hormone profiles, metabolic health, weight management, and preventive diagnostics tailored for men’s specific needs.
Do you offer women’s health screening packages?
Yes, Valeo Health offers detailed women’s health screening packages, including hormone panels, PCOS screening, metabolic and nutritional checks, and preventive diagnostics tailored to women’s health needs.
How do IV therapies work and when are they needed?
IV therapies deliver vitamins, minerals, and other nutrients directly into your bloodstream for faster absorption and maximum effect. They are used to boost energy, immunity, hydration, aid recovery, and support anti-aging, skin brightness, and a healthy glow.
Is Vitamin D or B12 testing available?
Yes, Valeo Health offers Vitamin D and B12 testing as part of our at-home blood tests and wellness packages, helping you monitor essential nutrients and maintain optimal health.
Do you accept insurance, or offer payment plans?
Insurance coverage for IV therapy is considered on a case-by-case basis and may not apply to all plans or treatments. Valid documentation is required, and our team is happy to guide you through available options. Payment plans are also being actively developed to provide more flexibility.
How do you protect patient data and privacy?
Valeo Health follows strict data protection protocols to ensure your information is secure. All patient records and test results are confidential, encrypted, and accessible only to authorized medical professionals, giving you complete privacy and peace of mind.
Can I consult with a medical professional based on test results?
Yes. Valeo Health provides consultations with qualified medical professionals to review your test results, explain their implications, and offer personalized guidance for next steps in your health journey.
What is the process if a test shows an abnormal result?
If a test shows an abnormal result, Valeo Health notifies you promptly and offers a consultation with a qualified medical professional. They will explain the findings, recommend next steps or follow-up tests, and provide guidance to help you manage your health effectively.
How do I prepare for certain tests (fasting required, etc.)?
Preparation depends on the specific test. Valeo Health provides clear instructions, which you can also check while booking your test online, such as fasting or avoiding certain foods/medications, ensuring accurate and reliable results.
Can I track my health progress over time with Valeo?
Yes. Valeo Health allows you to monitor your health over time through your test results, wellness reports, and consultations, helping you track improvements, identify trends, and make informed decisions for a healthier lifestyle.
What are your hours of operation and customer support?
Our services and customer support are available from 7:00 AM to 11:00 PM to assist you with bookings, queries, and any support you need.
Do you offer corporate health screening services?
Yes. Valeo Health provides corporate health screening packages tailored for organizations, helping employees stay healthy with preventive tests, wellness programs, and expert guidance.
How can I buy gift vouchers for health packages?
You can buy gift vouchers for health packages here. Choose the voucher that suits your needs and complete your purchase online. Vouchers can be redeemed for a variety of wellness services, from at-home tests to IV therapy to supplements and more.
What makes Valeo different from other lab/health service providers in Dubai?
Valeo Health combines personalized at-home healthcare with advanced diagnostics, IV therapies, supplements, and wellness packages. With AI-driven insights, expert guidance, and convenient home delivery, we make preventive and holistic health simple, accessible, and reliable.
What safety protocols do you follow (hygiene, equipment, staff training)?
Valeo Health follows strict safety protocols: all staff are certified and trained, equipment is sterilized, and hygiene standards comply with UAE health regulations, ensuring safe and reliable at-home care for all patients.
Can I combine multiple tests into one customized package?
Yes. Valeo Health offers a “Create Your Own Test” option, allowing you to combine multiple tests into a single, personalized package tailored to your health needs.
How do I cancel or reschedule an appointment?
You can cancel or reschedule your appointment online through Valeo’s platform, or contact our customer support team on Whatsapp at +971549965988 for quick assistance.